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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation
September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
(TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc.
July 01, 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services by Microsoft
February 01, 2009 - (Free Research) annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Pascack Bank Solves Tiered Recovery Requirements Using EVault SaaS enabled Product Suite by i365, A Seagate Company
November 12, 2009 - (Free Research) This Case Study examines Pascack Community Bank’s use of i365’s EVault SaaS enabled Product Suite across its IT infrastructure. It provides an examination of their experience on the solution. End users can use this information to assess whether online backup services are applicable within their environment and what benefits can be expected
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Has 3D’s Time Come? TurboSquid ushers in a new golden age for 3D using a Dell mobile workstation—outperforming a desktop by up to 15% by Dell, Inc. and Intel
February 01, 2009 - (Free Research) Read this case study to see how Dell’s Precision mobile workstation enabled TurboSquid, a 3D media company, to leverage their product and focus on the work and not the hardware.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Client Systems Management - Take Control of your Environment by Dell, Inc. and Intel
August 27, 2009 - (Free Research) Dell simplifies systems management. Dell's approach delivers systems management solutions that integrate and interoperate to help ease deployment, speed problem resolution, and enable you to manage smarter.
(BROCHURE) VIEW ABSTRACT | GO TO

Presentation Transcript: Online Backup FAQ by i365, A Seagate Company
November 09, 2009 - (Free Research) Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this presentation transcript, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
(PRESENTATION) VIEW ABSTRACT | GO TO

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global
October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global
October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online Backup FAQ by i365, A Seagate Company
October 26, 2009 - (Free Research) Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this podcast, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Best Practices for Virtualizing Distributed Environments: Enterprise-Class Virtualization for Remote Office and Branch Office Infrastructures by VM6 Software
October 27, 2009 - (Free Research) This whitepaper provides the 4 best practices that IT leaders of ROBO organizations need to consider when virtualizing their businesses, providing ROI tips and establishing a roadmap for reducing the Total Cost of Ownership for virtualizing the distributed ROBO environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ethical Hacking and Risk Assessments by Global Knowledge
December 2008 - (Free Research) Attend this webcast to learn about risk assessment process and tools used by ethical hackers.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Endpoint Security Platform by Trend Micro, Inc.
August 2009 - (Free Research) Check out this brief video to learn how Trend Micro is providing an integrated solution that addresses the complexity that results from companies that are more and more frequently combining security management and systems management teams.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Desktop Authority Image Center Version 3.0 by ScriptLogic Corporation
April 2009 - (Free Research) How many hours/days does it take to get new PC's prepared for a new employee? What happens when 100 new PC's arrive? Is your desktop management plan missing a key ingredient? Let us help.
(TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Hidden Dangers in the Mobile Worker Jungle by Blue Coat
March 2008 - (Free Research) This white paper, offers a number of scalable solutions that are easy for IT to install and maintain, while providing a reliable, faster, and more secure experience for all of the company's mobile and remote workers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

User Workspace Management and Desktop Virtualization by RES Software
September 2009 - (Free Research) The User Workspace Management market is generating increasing attention from IT professionals and analysts. This White Paper provides a brief description of User Workspace Management and its critical importance to desktop virtualization deployments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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