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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: Managing the Mobile User -- Best Practices for Technology and People by Orange Business Services April 22, 2009 - (Free Research) The purpose of this IT Briefing is to help you overcome some of the common hurdles of mobile management and implement a mobile strategy that will put your company where it needs to be, a mobile strategy that will follow all the issues that relate to IT going forward. (IT BRIEFING) VIEW ABSTRACT | GO TO

Human Capital Management: How Top Organizations Drive Company Profits Efficiently by SAP America Inc January 2007 - (Free Research) The study finds that the best human capital management organizations constantly reassess their processes to strike a balance in the drive to optimize efficiency, cost, and service delivery in a continually changing environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BusinessWeek Research: Talent Management - The New Business Imperative by SAP America Inc August 2007 - (Free Research) Read this report to discover the views of senior human resource (HR) and information technology (IT) executives and CEOs at large and midsize companies about the talent shortage and how workforce planning can help executives address this coming crisis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dealing with Specific Types of Difficult People by Global Knowledge October 2008 - (Free Research) One thing you can be sure of: If you don't do something about the "thing" that someone is doing that makes them difficult for you, you'll continue to get more of it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging the Talent Supply Chain for a Competitive Advantage by SAP America Inc January 2007 - (Free Research) This paper identifies the market trends driving the need for an integrated talent supply chain and describes the internal inefficiencies professional services firms must overcome to optimize their talent supply chains. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Securing the Organization: Creating a Partnership between HR and Information Security by ISC2 September 2008 - (Free Research) The goal of this white paper is to help Human Resource professionals understand the full scope of the growing information security profession and how it affects every aspect of an organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Learning Best Practices as You Begin Your Research into Learning Management Systems by SyberWorks, Inc. March 2008 - (Free Research) The e-Learning industry has grown tremendously since the early days of computers and the Internet. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Syberworks Learning Management System Product Suite by SyberWorks, Inc. This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Plain Talk About Training Payment Options: The IT Professional's Guide to Making Smart Training Decisions by Global Knowledge September 2009 - (Free Research) Studies show that training has a positive impact on performance, for both students and their companies. More than 60% of IT managers believe that the skill of their teams is the most important success factor for critical IT functions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The New Microsoft IT Pro Certifications and Exams by Global Knowledge December 2008 - (Free Research) The MCITP assures that anyone possessing Microsoft certification has a breadth of knowledge on various products and is concerned with the network architecture and design. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges by SkillSoft Corporation August 2009 - (Free Research) In this paper, the top information services leaders share their expertise on how to most efficiently build your IT staff. Read this paper to learn the essential qualities and must-haves for your company's IT Staff. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Leadership Training: Three Perspectives on Development Methods That Work by SkillSoft Corporation December 2008 - (Free Research) In this brief, three top HR and talent development experts from Continental Automotive Systems, Vail Resorts Management Company, and ArvinMeritor share their insights on leadership training, giving three perspectives on development methods that work. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Precise Enables Business-Aware Storage Tiering: Improve Application Performance and Control Storage Costs by Precise August 2009 - (Free Research) Slow application response times and other accessibility issues negatively impact overall productivity and delay business processes. Read this paper to learn how Precise can help solve this problem and in doing so, cut operating expenses by resolving application performance problems more quickly, reducing the impact to the critical business process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel July 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DataDirect HIPAA/ICD Upgrade Toolkit 2009 by DataDirect Technologies October 2009 - (Free Research) This toolkit will help you to fully understand the new rules that have been installed to United States Department of Health and Human Services (HHS) and how it is being used in conjunction with Health Insurance Portability and Accountability Act (HIPAA). (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation September 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge October 2008 - (Free Research) This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Human Machine Interface (HMI) by AutomationDirect C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Recovery Manager for Active Directory by ScriptLogic Corporation April 2009 - (Free Research) Human error and hardware or software failures can easily corrupt Active Directory. AD objects can often be modified or deleted by mistake and faulty scripts can overwrite attributes. The result is unplanned system downtime and lost user productivity. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction by Microsoft April 2008 - (Free Research) When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics™ CRM... (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Security Awareness: Is User Education of Any Use at All? by ESET December 2008 - (Free Research) This paper examines arguments for and against security awareness training and education, approaches to integrating social approaches to security, and user-friendly approaches to teaching computer hygiene to mixed audiences. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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