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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 16, 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Global Small or Medium-Sized Business (SMB) by Cisco Systems, Inc. August 14, 2009 - (Free Research) Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC, recently talked to Cisco® about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM by Microsoft September 09, 2009 - (Free Research) Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Is There a Smarter Way to Handle Excess Active and Obsolete Inventory? by SAP America Inc August 07, 2009 - (Free Research) Learn efficient ways to handle excess and obsolete inventory. Excess at-risk inventory ultimately impacts a company's bottom line. Tactics used to resolve inventory issues can be costly. Using private, on-line, competitive auction portals provides one way to manage excess inventory with low-overhead execution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering More Value: What’s New in RRC 2.0 by IBM November 04, 2009 - (Free Research) IBM Rational ® Requirements Composer helps teams define requirements more effectively and apply 'just enough' management to them across the project lifecycle. Join this webcast to learn more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Software Testing eZine Vol.2 - Testing Strategies for Complex Environments: Agile, SOA by SearchSoftwareQuality.com May 06, 2009 - (Free Research) In this issue of SearchSoftwareQuality.com's Software Testing eZine, we'll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology. (EZINE) VIEW ABSTRACT | GO TO

Analytics Partners - Delivering Faster and More Strategic BI by Oracle Corporation January 28, 2009 - (Free Research) Analytics Partners choosed to work exclusively with Oracle because of the strength and superiority of its product line, as well as confidence in Oracle's commitment to the emerging and mid-market as well as to its channel partners. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Windows Server® 2008 Hyper-V Technology Introduction by Dell and Microsoft October 28, 2009 - (Free Research) Dell's Hyper-V Technology Introduction for Windows Server® 2008 is a rapid approach to the deployment and configuration of a Hyper-V and SystemCenter Virtual Machine Manager 2008 (SCVMM) based Proof of Concept (POC) into your pre-production test lab. (DATA SHEET) VIEW ABSTRACT | GO TO

SPSS’ Solution for Surveys saves publisher $20,000 annually without consultants by SPSS Inc. Worldwide Headquarters May 01, 2009 - (Free Research) Aspen Publishers Inc. was able to complete two benchmarking surveys more efficiently and save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station. Read this case study and find out how they did it. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Restoring deduplicated data today by Quantum Corporation July 13, 2009 - (Free Research) James Brissenden, Sr. Strategy Consultant at GlassHouse Technologies, discusses the issues surrounding restoring deduplicated data in this podcast. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Podcast: Global Cybercrime and the Evolving Threat Landscape by Sophos Inc. August 12, 2009 - (Free Research) The threat landscape has changed drastically, but has antivirus gotten any better? Join Graham Cluley, senior security consultant at Sophos, as he reviews the most current threats, including social networking attacks and Conficker. Find out how to thwart attacks before they occur, and learn more about the antivirus industry today. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Global Cybercrime and the Evolving Threat Landscape by Sophos Inc. August 12, 2009 - (Free Research) The threat landscape has changed drastically, but has antivirus gotten any better? Join Graham Cluley, senior security consultant at Sophos, as he reviews the most current threats, including social networking attacks and Conficker. Find out how to thwart attacks before they occur, and learn more about the antivirus industry today. (VIDEO) VIEW ABSTRACT | GO TO

What you should know about cloud backup security by Quantum Corporation August 25, 2009 - (Free Research) Kevin Beaver, information security consultant with Principle Logic LLC, outlines security issues to consider when deploying cloud or online backup. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Ensuring proper data deletion or destruction of backup media by Quantum Corporation August 20, 2009 - (Free Research) Kevin Beaver, information security consultant with Principle Logic LLC, discusses the importance of proper data deletion/destruction for backup media, data deletion options in the market today, and who really needs to be worried about data destruction in this recording. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Windows Server® 2008 Hyper-V Technology Introduction with Advanced Management by Dell and Microsoft October 28, 2009 - (Free Research) The Hyper-V Technology Introduction with Advanced Management for Windows Server 2008 is an approximate 10 day service and consists of either a single-node implementation or dual-node highly available (HA) host-based cluster configuration and up to two servers for the System Center elements. Read this paper to learn more. (DATA SHEET) VIEW ABSTRACT | GO TO

IBM Security Framework Blueprint (Redbook August '09) by IBM July 22, 2009 - (Free Research) IBM has created a pair of complementary views to bridge the communication gap between the business and the technical perspectives of security to enable convergence in thought and process. The IBM Security Framework addresses the business view, and the IBM Security Blueprint addresses the technical view. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avoid Security Suffering With These 3 Questions by Ounce Labs, an IBM Company June 16, 2009 - (Free Research) Participants at industry conferences and events often ask where the right place to start implementing security is. This is similar to starting off a talk with a doctor by asking “What medicine should I take?” The answer is going to be more questions. This article presents three questions to ask yourself before starting a security implementation. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Removing the Barriers to IT Governance: How On-Demand Software Changes the Game by Innotas September 01, 2009 - (Free Research) IT governance has a well-deserved reputation for being extremely complicated, expensive, and time-consuming. But today’s CEOs and governing boards expect accountability, strategic alignment, cost saving, and contributions to overall growth from IT departments, all of which can be facilitated by IT governance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging the Talent Supply Chain for a Competitive Advantage by SAP America Inc January 2007 - (Free Research) This paper identifies the market trends driving the need for an integrated talent supply chain and describes the internal inefficiencies professional services firms must overcome to optimize their talent supply chains. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence: Putting Information to Work by SAP America Inc January 2009 - (Free Research) Business intelligence (BI) can be considered critical to the very existence of most organisations. The purpose of this research was to explore whether and how companies are using BI to improve their businesses; to identify the obstacles they encounter in its use; and predict how BI will evolve in the next ten years. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leverage ERP for Sales & Operations Planning by IFS January 2009 - (Free Research) Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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