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ITIL, the IT Service Catalog, and Service Level Management by newScale, Inc. October 2008 - (Free Research) This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)… (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

IT Process Automation - Improve Processes with ITIL-ITSM Six Sigma or COBIT by Opalis Software, Inc. June 2008 - (Free Research) Orchestrating the IT infrastructure to meet the needs of the business is central to delivering on the promise of IT Process Automation (ITPA). This article examines the processes that will help your organization improve your IT processes. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

ITIL: An Indispensable Guide by matrix42 June 2008 - (Free Research) matrix42’s Empirum allows the complete and centralized administration of all PCs, servers, configurations and software assets for both Windows and Linux environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taking the Guesswork out of ITIL by Netuitive, Inc. October 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Toolkit Case Study: Successful PC Life Cycle Management Implementation by matrix42 June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IT Process Automation - Increase IT Effectiveness and Efficiency by Opalis Software, Inc. June 2008 - (Free Research) This guide examines IT processes and the steps organizations take to turn the dream of IT Process Automation into a much-anticipated reality. It also discusses how to increase IT effectiveness and efficiency through ITPA. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Podcast- Getting started with IT Process automation by BMC Software, Inc September 2008 - (Free Research) In this podcast, expert Jasmine Noel of Ptak Noel & Associates explains IT automation's relationship to the sources of provisioning and change activities and why the "write a script" approach no longer works. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Microsoft SharePoint and the Long Tail of Computing by Vorsite Corporation October 2008 - (Free Research) Read this white paper and learn to leverage your investments in advanced content management systems and meet your enterprise content management objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Configuration Control: Helping the Financial Services Industry Stay Compliant by Tripwire, Inc. August 2008 - (Free Research) Tripwire combines configuration assessment with change auditing to achieve and a known and trusted state, this ensures the integrity of your IT configurations by comparing them against internal policies, compliance standards and security best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Simple Steps to ITIL Network Compliance by Netcordia October 2008 - (Free Research) ITIL is emerging as the standard way of managing IT service delivery; the latest Version 3 has extended this, aligning service design, development, and delivery more closely with business goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is Virtualization Under Control? Current Opinions on Security and Controls for Virtual Servers in Production Environments by Tripwire, Inc. July 2008 - (Free Research) Read this white paper to learn more about the state of virtualization today and why most of the respondents agree that a dedicated configuration tool is needed and are in the process of evaluating or planning to acquire such a tool. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What's Good for Security Is Good for Operations: Why Configuration Assessment Followed by Change Auditing Is Key to Operational Stability by Tripwire, Inc. July 2008 - (Free Research) Discover why configuration assessment followed by change auditing is key for operational stability, and that gaining visibility into all change to IT systems is the first step toward employing best practices across the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Infrastructure Control by Tripwire, Inc. July 2008 - (Free Research) This paper describes how an investment in configuration assessment and change auditing solutions can lower the operational costs associated with the IT infrastructure, be a force multiplier, and provide a solid foundation that increases the effectiveness of the investment in information security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Strategic Role of IT Culture in Business Performance by Citrix Online - GotoAssist July 2008 - (Free Research) In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ITIL Version 3 and the IT Service Catalog by newScale, Inc. October 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices - Defining IT Success through the Service Catalog by newScale, Inc. October 2008 - (Free Research) This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores will give you practical guidance on how to design and implement an IT Service Catalog accordi… (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Podcast - How to Produce an Actionable IT Service Catalog by newScale, Inc. October 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is… (PODCAST) VIEW ABSTRACT | GO TO PODCAST

How to Produce an Actionable IT Service Catalog by newScale, Inc. October 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Prevent Garbage-In, Garbage-Out in Your CMDB. Real-World Best Practices from by Hewlett-Packard Company September 2008 - (Free Research) CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Mitel Corporation: Realizing Maximum Benefits from SAP NetWeaver? by SEEBURGER, Inc. October 2008 - (Free Research) Learn how you can benefit from a solution to simplify the process of integrating business processes no matter what integration technology, industry standards, or communication protocols are being used. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Pilgrim’s Pride Cuts IT Costs of ConAgra Acquisition Using SEEBURGER to Speed B2B & SAP Integration by SEEBURGER, Inc. October 2008 - (Free Research) Read how SEEBURGER's B2B Gateway and SAP Connector reduced time to market and development costs for both the ConAgra IT integration and subsequent projects through its ability to eliminate hard coding within SAP as well as handle B2B and EAI design. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Microsoft Virtualization Fundamentals: Overview of the Microsoft Virtualization Vision by Microsoft October 2008 - (Free Research) This overview will explain the various type of virtualization, the benefits of management using System Center and how virtualization results in more efficient resource utilization and supports greater flexibility. (WEBCAST) GO TO WEBCAST

Essential ITIL: What You Need to Exceed by CA August 2008 - (Free Research) ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Virtualization Security Best Practices by Microsoft October 2008 - (Free Research) One of the biggest challenges today for infrastructure administrators is how to provide a secure, yet productive and supportable, environment. This white paper provides administrators with the starting place for designing security into the App-V infrastructure. (WHITE PAPER) GO TO WHITE PAPER

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